Tuesday, 15 May 2012

What do Leaders Do?

The inaugural issue of Momentum, the University of Queensland Business School magazine, answers this question using the research and views of five of their Professors and Lecturers.
The five components of their answer are:
  1. Leaders create trust
  2. Leaders facilitate strategy
  3. Leaders drive change
  4. Leaders manager emotions
  5. Leaders build teams.

A summary of the answers is given below with my comments (in italics).

Leaders create trust (Dr. Nicole Gillespie)

Trust is important for "without trust, how can a leader engender commitment" according to Dr. Gillespie.  Trust can be built in six (6) ways - empowering, coordinating, coaching, developing common values and goals, modeling competence and integrity, and benevolence.
This view is quite similar to Onora O'Neill's response to the "crisis of trust".


Leaders facilitate strategy (Dr. John Steen)

Strategy formulation, says Dr. Steen, should be a continuing conversation facilitated by the leader.  This describes a coaching role for the leader - in this article Dr. Steen has made "leader" synonymous withe "CEO".
More generally, a leader should be having "sense-making conversations" with his/her followers to maintain a shared understanding of what is required and what is acceptable behaviour and what is not.

Leaders drive change (Prof. Victor Callan)

Change must be planned and driven by the leader, according to Prof. Callan.  To do so, business leaders must have self-confidence and conviction.
This is a very "directive" view of the change managers role, perhaps missing the many other entities that create change in an organisation.  A bit too "heroic" for my taste!


Leaders manage emotions (Prof. Neal Ashkanasy)

Professor Ashkanasy's research looks into how emotions get one into "the top job" and "makes you successful" once you become the leader.  The Profs piece touches on rhetoric as motivation, modeling appropriate emotions, and emotional intelligence. 
This, to me, is somewhat akin to Kant's imperative that people be treated with respect.

Leaders build teams (Dr. Neil Paulsen)

The Doctor sees that a leaders contribution is "not about having all the answers" but is in "coordinating and connecting ideas and resources" to enable team success.  He also believes that effective leaders should "manage the context" in which the team operates.
This view of the purpose of leadership being the success of the "followers" is very much in line with my thinking on leadership.

Reflection

This is a very interesting article and quite informative.  It is one of the best I've read in the "popular" press on the topic.  And not just because the writers agree with me!

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